Home » Categories » Frequently Asked Questions

Is there an easier way to reset a candidates password?

Question: A candidate emailed me telling me they can't login, I need to reset their password and send them their login information, but I don't remember how to do this.

Answer: The quickest way to reset a candidates password and send them their login information is to do the following:

- Navigate to the candidate profile.

- Click the "Send Acct. Info" button in the Actions widget.

NOTE: If you don't see this button then your admin account does not have the appropriate permission enabled.

- A popup message will display asking if you want to reset the password and send the candidate their login information.

- Click 'OK'

NOTE: You can revise the content of the email sent to the candidate here: Configuration tab > Messages > Email Messages > Candidate Tab > Candidate Account Info


Click here to learn how to edit a candidates account information.

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
I cannot see the event I just created when I login as a candidate.
Viewed 1364 times since Nov 7, 2013
How do I approve companies?
Viewed 1440 times since Oct 25, 2017
How does the system generate the candidate list when I click Add Candidate?
Viewed 1200 times since Nov 11, 2013
Default programs when creating an advising appointment
Viewed 1287 times since Dec 18, 2013
How can I get the schedules to fill equally?
Viewed 1041 times since Oct 11, 2010
Candidates cannot see the correct number of jobs
Viewed 1298 times since Nov 11, 2013
A candidates offers aren’t showing up in the employment reporting widget
Viewed 1208 times since Nov 11, 2013
How Do I Add Notes to Candidate or Contact Records?
Viewed 1028 times since Oct 31, 2017
Adding Additional Email Variables to Email Messages
Viewed 1571 times since Nov 11, 2013
A candidates resume is not visible on the admin side
Viewed 1285 times since Nov 11, 2013