Question: A candidate emailed me telling me they can't login, I need to reset their password and send them their login information, but I don't remember how to do this.
Answer: The quickest way to reset a candidates password and send them their login information is to do the following:
- Navigate to the candidate profile.
- Click the "Send Acct. Info" button in the Actions widget.
NOTE: If you don't see this button then your admin account does not have the appropriate permission enabled.
- A popup message will display asking if you want to reset the password and send the candidate their login information.
- Click 'OK'
NOTE: You can revise the content of the email sent to the candidate here: Configuration tab > Messages > Email Messages > Candidate Tab > Candidate Account Info
Click here to learn how to edit a candidates account information.
Article ID: 920
Created On: Dec 23, 2013 at 10:48 AM
Last Updated On: Dec 10, 2018 at 12:36 AM
Authored by: KB Admin
Online URL: http://kbint.gradleaders.com/article.php?id=920