Home » Categories » Frequently Asked Questions

Unable to create account: The E-mail address is already in use

Problem: A candidate is trying to log in but they get the following error message, why?

Unable to create account: The E-mail address is already in use.; please contact your school administrator.

Likely Cause(s): The username associated with the candidate email address in the school system does not match the username associated with the same email address in GradLeaders Career Center.


On the school side:

Username: Username1

Email: emailaddress@domain.com

In GradLeaders Career Center:

Username: Usernameab1

Email: emailaddress@domain.com

NOTE: You will not be able to replicate this error by signing in as the candidate through the admin module because your already in GradLeaders Career Center. The Sign In As function does not follow the same login protocol.

Resolution: Locate the candidate account associated with the email address and make sure the username matches the username you have in your system for this candidate.

If you cannot find the candidate account then send in a ticket with the email address and username you have in file for this candidate along with the error details and we will locate the candidate.

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Why is a candidates profile information in admin different from the profile information in the candidate view?
Viewed 2813 times since Nov 11, 2013
MultiPost Overview
Viewed 2251 times since Aug 2, 2019
Cannot change a candidates job reporting status
Viewed 2534 times since Nov 17, 2013
Where are the Adobe PDF Icons?
Viewed 3184 times since Dec 23, 2013
What does it mean when the application method says “Marked” on the Job File View Applicants page?
Viewed 4334 times since Nov 17, 2013
How do I email candidates not yet signed up for company events?
Viewed 1948 times since Oct 25, 2017
Room isn’t available in the room list
Viewed 2872 times since Nov 17, 2013
Which Reports Allow You to View Major and Last Login?
Viewed 2166 times since Sep 19, 2017
How do I approve recruiters?
Viewed 3577 times since Oct 25, 2017
How Do I Add Notes to Candidate or Contact Records?
Viewed 2760 times since Oct 31, 2017