Home » Categories » Frequently Asked Questions

Unable to create account: The E-mail address is already in use

Problem: A candidate is trying to log in but they get the following error message, why?

Unable to create account: The E-mail address is already in use.; please contact your school administrator.

Likely Cause(s): The username associated with the candidate email address in the school system does not match the username associated with the same email address in GradLeaders Career Center.

Example:

On the school side:

Username: Username1

Email: emailaddress@domain.com

In GradLeaders Career Center:

Username: Usernameab1

Email: emailaddress@domain.com

NOTE: You will not be able to replicate this error by signing in as the candidate through the admin module because your already in GradLeaders Career Center. The Sign In As function does not follow the same login protocol.

Resolution: Locate the candidate account associated with the email address and make sure the username matches the username you have in your system for this candidate.

If you cannot find the candidate account then send in a ticket with the email address and username you have in file for this candidate along with the error details and we will locate the candidate.

*Reviewed/GoodToMigrate*

 

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
How do I approve student-submitted documents?
Viewed 4120 times since Oct 25, 2017
Free/Busy Calendar Sync for Advising Appointments - How it works and staff set up instructions
Viewed 5063 times since Aug 5, 2019
Recruiter creating an account cannot find their company
Viewed 3621 times since Dec 19, 2013
How Do I Approve Jobs?
Viewed 7398 times since Oct 25, 2017
What is a pid?
Viewed 19839 times since Nov 11, 2013
What is the preferred resume/ cover letter upload format?
Viewed 4015 times since Dec 19, 2013
Recruiters editing the application deadline date or refreshing a job posting
Viewed 4163 times since Nov 7, 2013
Candidates resume is displayed as a blank page in a resume batch
Viewed 4860 times since Dec 18, 2013
Can I charge students money for workshops like etiquette dinners?
Viewed 4420 times since Sep 11, 2017
How to Promote Students from PID to PID
Viewed 17912 times since Jan 22, 2016