Home » Categories » Frequently Asked Questions

Account Creation is Disabled Error (SSO)

Issue: A candidate is trying to log into GradLeaders Career Center but they receive an error stating that Account Creation is disabled, Please Contact your system administrator. Why are they receiving this error and how do I fix this?

Resolution: If one of your candidates are receiving this error, it means your school has SSO enabled and you only allow candidates that you have imported OR have created an account for.

Candidates cannot go to a GradLeaders Career Center login page and register for an account. They must login on your side to gain access to GradLeaders Career Center. Once they are logged in on your side they are directed to GradLeaders Career Center; however, if the user name and email address you have on file for this candidate does not match what's on file for this candidate in GradLeaders Career Center, the system will think the candidate is attempting to create an account because the user name and email your system is passing along does not match what's in our system and the candidate will receive this error.

If the user name and/ or email in GradLeaders Career Center does not match what you have in your system, update the information and ask the candidate to login again.

NOTE: You will not be able to replicate this error by signing in as the candidate through theĀ  admin module because you are already authenticated into GradLeaders Career Center. The sign on as function does not follow the same login protocol.

If you find that the candidates user name and email are the same in your system and GradLeaders Career Center, please send in a ticket including a screenshot of the error with the full url included as well as the candidates information.

As of now, there is no way to revise the phrasing of this message.

*Reviewed/GoodToMigrate*

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Unable to create account: The E-mail address is already in use
Viewed 4251 times since Nov 16, 2013
If I decline an OCR Request, is there a way to undecline it?
Viewed 3272 times since Nov 11, 2013
Deeplinks Routing Candidates to the Wrong Signon
Viewed 4466 times since Oct 11, 2013
Candidate was able to signup for a workshop with a max attendees of 0
Viewed 3395 times since Dec 19, 2013
Adding Additional Email Variables to Email Messages
Viewed 3477 times since Nov 11, 2013
Candidate cannot change their password or email address
Viewed 3179 times since Nov 11, 2013
Image Specifications for Mobile App Icon
Viewed 2141 times since Jul 19, 2019
What is the difference between closed and full for advising appointments?
Viewed 2833 times since Nov 11, 2013
I cannot delete a candidate profile because its tied to historical data
Viewed 4484 times since Nov 7, 2013
Why doe the office hours schedule duration not change?
Viewed 3448 times since Nov 17, 2013