Home » Categories » Frequently Asked Questions

The url you used to access this application is not valid and/ or requires you to authenticate

Problem: I received an email from a candidate who is trying to login but they are getting the following error message, why is this?

The URL you used to access this application is not valid and/ or requires you to authenticate. Please contact your school administrator if you have questions about authenticating for the GradLeaders Career Center application.

Explanation: The error is displayed because a candidate is attempting to log into GradLeaders Career Center using a favorite or a bookmark which is referring to a page inside GradLeaders Career Center. If a candidate receives this message when using this bookmark, GradLeaders Career Center views this candidate as a user who is trying to access GradLeaders Career Center but has not been authenticated as an authorized candidate through the designated school login.

Candidate's usually encounter this error because they are using a bookmark that directs them to a page in GradLeaders Career Center such as the dashboard rather than bookmarking the designated school side login.

Resolution: If one of your candidates are encountering this error make sure they are logging into the system correctly by logging in through the designated school login. Furthermore, be sure to let them know that they should only bookmark the school login page. If you don't have the link the candidate should use just send in a ticket and we will provide the correct link.

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Can recruiters see what emails they’ve sent to candidates?
Viewed 2610 times since Dec 23, 2013
FAQ: How do I search for a specific invoice?
Viewed 2419 times since Nov 15, 2017
Default programs when creating an advising appointment
Viewed 2509 times since Dec 18, 2013
How can candidates view expired jobs?
Viewed 2698 times since Nov 17, 2013
What is Room Availability?
Viewed 2770 times since Dec 6, 2010
What is a pid?
Viewed 9285 times since Nov 11, 2013
Navigating the Activity Calendar
Viewed 3143 times since Oct 31, 2017
Date search discrepancies
Viewed 2711 times since Dec 19, 2013
Can I charge employers to post jobs and have different fees for different companies?
Viewed 3544 times since Sep 11, 2017
Is there a glossary of terms mapping the Looker® Ad-Hoc Reporting and Data Management Solution terminology to the GradLeaders Career Center naming conventions?
Viewed 7758 times since Sep 15, 2017