Is there an easier way to reset a candidates password?

Question: A candidate emailed me telling me they can't login, I need to reset their password and send them their login information, but I don't remember how to do this.

Answer: The quickest way to reset a candidates password and send them their login information is to do the following:

- Navigate to the candidate profile.

- Click the "Send Acct. Info" button in the Actions widget.

NOTE: If you don't see this button then your admin account does not have the appropriate permission enabled.

- A popup message will display asking if you want to reset the password and send the candidate their login information.

- Click 'OK'

NOTE: You can revise the content of the email sent to the candidate here: Configuration tab > Messages > Email Messages > Candidate Tab > Candidate Account Info

 

Click here to learn how to edit a candidates account information.

Posted by: - Dec 23, 2013 at 10:48 AM. This article has been viewed 2961 times.
Online URL: http://kbint.gradleaders.com/article.php?id=920